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  • Can I just do a Virtual Memorial Service myself?
    Yes, you can! One thing you might want to consider is: Would you rather focus on grieving and being present during the service or telling your family and friends to unmute? If you would prefer to be present, then we are here to handle the rest!
  • How long are your virtual memorial services?
    We offer three packages at Remembering.Live that include virtual memorial services, Premium, Deluxe, and Deluxe Plus: Our Premium package services run up to 1.5 hours, and our Deluxe packages include services that run up to 2.5 hours.
  • Do I need to set a date and time for the service before purchasing?
    We understand that planning a virtual memorial service can be very stressful, therefore we do not require you have a date and time set prior to purchasing. This can be decided after, and we can create your tribute website in the meantime.
  • What if I want a longer service?
    If you require a longer service than the current packages we have, this can always be purchased. Please get in touch, and we'll work with you on the pricing.
  • Do you run the service?
    Yes, we have dedicated staff at Remembering.Live who will facilitate your virtual memorial services. They are responsible for muting/unmuting participants, ensuring videos are displayed correctly, providing technical support and more.
  • What does "coordination with clergy" entail?"
    Our service coordinator will work closely with your choice of clergy to set an order of speakers in your service and to ensure that the agenda is met during the virtual memorial service.
  • Can I share a slideshow with music?
    Yes, your service facilitator will be responsible for sharing slideshows during the virtual memorial service.
  • What if people talk over the speaker?
    We will ensure all participants, apart from those assigned to speak are muted during the service. If there is an open mic for attendees to wish their respects, we will enable participants to "raise hand," so that we know to unmute them.
  • What software does the service take place on?
    All our services take place on Zoom. We also have the option of live-streaming the services from Zoom to the website.
  • What happens if I have elderly people attending the call who have never used Zoom before?
    If there are attendees who are not comfortable with using Zoom or a computer, we have an option where participants can dial into the service through their telephone, or view the service live from Youtube or from the Tribute Website. There are also articles on our resources page on How to Attend a Zoom Memorial Service.
  • Do you offer a rehearsal?
    Yes, we offer a 30-minute rehearsal prior to the virtual memorial service.
  • Is the service recorded?
    Both Premium and Deluxe virtual memorial services are recorded. With the Deluxe package, we will edit the service recording for you, including transitions, cuts, titles, and music.
  • Do I need to buy Zoom?
    No, you simply need to have Zoom downloaded on your device, which is free to download here.
  • Can I have my service on the weekend?
    Yes, we can host your service any day of the week with no difference in cost. Just let us know the date and time you are planning of having the service so we can find availability.
  • Do I build the tribute website?
    No! Your tribute website is built by a professional website designer. You simply need to fill in the ‘After Purchase Form’ with your information on what you would like included in the site, and ensure all your media is submitted to your personal cloud.
  • How do I send over my media?
    Media is sent to our team using Google Drive. After your selected package has been purchased, you will be emailed a link to your Google Drive folder where photos, videos and any other resources for the website will need to be added.
  • How long does it take?
    After all your media has been submitted, the site will be up and ready for your 1st review within 48 hours.
  • What if I want to change the design?
    Our tribute sites are built using specific templates to ensure the best experience on desktop and mobile. However, we can make slight adjustments to the design to accommodate your preferences regarding layout, color scheme, fonts etc.
  • How long does the website stay up for?
    The website can stay up for as long as you like. There is an annual fee of $29.99 to pay for the hosting and domain of your site.
  • What is the $29.99 annual fee?
    The $29.99 annual fee covers the web hosting and domain registration fees that keep your site up and running. This works out to be more affordable than many hosting options for Wordpress, Wix, or Squarespace sites, where the annual fees can be much higher and the domain renewal is not included.
  • Can I add more photos to the website in the future?
    Yes! If you want to add to the website in future, you simply need to let us know, and add the new media to the Google Drive.
  • Is the website password protected?
    The website can be password protected if you would prefer to keep the site private.
  • What if I can no longer pay the annual fee, what will happen to my site?"
    The annual fees cover the web-hosting and domain renewal. So, if you are no longer able to pay the annual fee, the site will not be available online, however, it will be exported as a PDF and sent to you to keep.
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